Support Services:

WHEN IT COMES TO CUSTOMER SERVICE, WE’RE IN A CLASS BY OURSELVES

Our Customer Service Representatives work closely with buyers to coordinate deliveries and proactively plan for seasonal shifts in demand and promotional quantities. Order processing is merely the first step in our total quality service approach that includes price verification, daily communication of market prices, production and inventory projection management as well as invoice reconciliation.

Every member of our business services support team, from administrative assistants to credit and billback specialists is well versed in the intricacies of their assigned lines and use the latest technologies to ensure the proper communication flow through the channels of our business relationships. From deduction management and accrual tracking to price change memorandums and new product presentations our entire support staff delivers on our commitment to exceptional service.